Return Policy
Return & Refund Policy
Thank you for choosing Furider for your electric bike needs. We are committed to providing reliable products and a smooth shopping experience. Please read the following return and warranty policy carefully before making a purchase.
Order Cancellation
We accept order cancellations before the product has been shipped or produced. If your order is cancelled before shipment, you will receive a full refund.
Once the product has already been shipped, the order cannot be cancelled. In this case, you may request a return after receiving the item, subject to the return conditions below.
30-Day Return Policy
We accept returns within 30 days from the date of delivery.
To be eligible for a return, the item must meet the following conditions:
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The electric bike must be unused and in the same condition as when you received it.
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The item must be returned in its original packaging.
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All accessories, tags, manuals, and parts must be included.
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A receipt or proof of purchase is required.
To start a return, please contact our customer support team at:
Please do not send your item back without contacting us first. Items returned without prior approval may not be accepted.
Return Shipping
Once your return request is approved, we will provide you with return instructions and a return shipping label.
We will cover the return shipping cost for approved returns.
Please make sure the item is securely packaged before sending it back. The returned item must be shipped back to our designated return warehouse within the required timeframe.
Return Warehouse Address
EZap
4532 Brooks Street
Montclair, CA 91763
United States
Contact: Joey Wang-DTC-FR
Phone: 909-397-4025
Please contact us before returning your item so we can confirm the correct return address and provide further instructions.
Refunds
After we receive and inspect your returned item, we will notify you of the refund status.
If your return is approved, we will initiate the refund within 24 hours. The actual time for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as you receive it.
If the item is defective, damaged, or if you receive the wrong product, please contact us immediately at:
Please include your order number, photos or videos of the issue, and a brief description of the problem. We will review the case and help resolve the issue as quickly as possible.
Warranty
Furider offers a 1-year warranty on electric bikes.
This warranty covers manufacturing defects and product malfunctions under normal use. If you experience any issues with your electric bike during the warranty period, please contact our customer support team.
Depending on the situation, we may assist with troubleshooting, replacement parts, repairs, or other reasonable solutions.
The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper assembly, normal wear and tear, or failure to follow the product instructions.
Contact Us
If you have any questions about returns, refunds, or warranty support, please contact us at:
Thank you for choosing Furider. We appreciate your trust and will do our best to provide helpful support.